Privacy Policy

Information we collect

We collect information you provide directly to us, including:

• Account information (name, email address, password) when you create an account
• Photos and media content you upload to your films and albums
• Profile information and preferences you choose to provide
• Communications you send to us, including support requests and feedback
• Device information and usage data when you interact with our services

How we use your information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and store your photos and media content securely
• Send you technical notices, updates, and administrative messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities

Information sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent or at your direction, such as when you share photos with other users
• With service providers who assist us in operating our platform
• To comply with legal obligations or respond to lawful requests
• To protect the rights, privacy, safety, or property of Keeps, our users, or the public

Cookies and analytics

We use PostHog, a product-analytics service, to understand how visitors use our website — for example which pages are viewed, the approximate region a visit comes from, and the type of device and browser used. PostHog acts as our data processor and stores this data on servers in the European Union. We do not use advertising cookies, we do not run third-party ad networks, and we never sell your data.

If you are visiting from the European Economic Area or the United Kingdom, we run analytics in a cookieless mode: no cookies or other identifiers are stored on your device, and visits are measured using a privacy-preserving method that does not track you across sessions. Because nothing is stored on your device, no separate cookie consent is required. Visitors from other regions are measured using a first-party analytics cookie.

You can opt out at any time by enabling "Do Not Track" in your browser or by blocking analytics with a browser extension.

Data security

We take reasonable measures to help protect your personal information from loss, theft, misuse, and unauthorized access. All data is encrypted in transit and at rest. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your rights

Depending on your location, you may have certain rights regarding your personal information:

• Access and receive a copy of your personal data
• Correct or update inaccurate personal information
• Delete your personal information and account
• Object to or restrict processing of your data
• Data portability to transfer your data to another service
• Withdraw consent where processing is based on consent

Children's privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the change becoming effective. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

Contact us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at support@keeps.cam.